MassageBook Blog
Find out what's been going on with MassageBook
- Kyle Cannon
- May 19, 2025
- - Practice management
Although many people receive massages for relaxation, some individuals need massage therapy for medical reasons. If you’re interested in working with these clients, then you’ll want to know how medical insurance intersects with the massage industry...
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- Kyle Cannon
- April 17, 2025
- - Practice management
- Kyle Cannon
- April 14, 2025
- - Software releases
New and improved updates to service add-ons and staff settings are now live in MassageBook for massage and bodywork professionals
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- Kyle Cannon
- March 21, 2025
- - Marketing
A professional and user-friendly website is essential for any massage therapy business wanting to increase bookings and boost profits. A well-designed website not only helps attract new clients but also provides a platform to showcase your services,...
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- Kyle Cannon
- March 3, 2025
- - Practice management
- Kyle Cannon
- February 24, 2025
- - Practice management, Resources
Running a successful massage therapy practice requires more than just great massage technique. Being organized and efficient is also crucial to providing a relaxing massage experience for your clients. To create that experience, you need thorough...
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Copyright © 2025 2Book, Inc. All Rights Reserved. Privacy Policy | Terms of Service
Privacy Policy for www.MassageBook.com
2Book Website Privacy Policy
Effective Date: December 18, 2024
2Book, Inc. and its affiliates and subsidiaries (“2Book,” “we,” “us” or “our”) recognizes the importance of protecting the privacy of our online visitors. The following privacy policy (“Privacy Policy”) describes the way we handle information learned about you from your visits to all of the websites and mobile applications we operate, including the MassageBook platform (collectively, the “Service”).
PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. By accessing the Service and/or submitting information to or through the Service, you accept the terms of this Privacy Policy and consent to our collection, use, disclosure and retention of your information as described in this Privacy Policy.
We also act as processors or service providers for our customers and maintain, store and/or process the personal information of our customer’s constituents and clients on our customers’ behalf when our customers use our products. Such information above is not subject to this Privacy Policy and is instead subject to the privacy policies of our customers. IF YOU USE THE MASSAGEBOOK PLATFORM TO BOOK APPOINTMENTS OR OTHERWISE INTERACT WITH YOUR MASSAGE THERAPIST AND YOU HAVE A QUESTION ABOUT THEIR USE OF YOUR PERSONAL INFORMATION, OUR WOULD LIKE THEM TO DELETE YOUR PERSONAL INFORMATION, PLEASE CONTACT YOUR MASSAGE THERAPIST.
If you are a resident of California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Nevada, Oregon, Texas, Utah and Virginia, you may be afforded additional rights under these state laws. Please visit our U.S. Supplemental Privacy Notice at www.massagebook.com/site/us-supplemental-privacy-notice for more information on such rights and how to exercise such rights.
Personal Information
2Book collects personally identifiable information from you, which may include:
- Name
- Address
- Telephone number
- Email address
- Date of birth
- Organization/company name
- Organization/company website
- Account credentials (i.e., username and password)
- Financial information, including billing information
- Geolocation data, including precise geolocation
- Massages/other appointments purchased/booked.
Additionally, we may collect any personal information you provide us in communications you send or provide when you interact with any communications tools on the Service.
The information described above is collected and stored electronically when you access/visit the Service, purchase our products, use our products, request a demo of our products or sign up for a free trial, create an account with us, sign up to receive our newsletters and/or marketing communications, sign up for our webinars/events/forums or contact us.
Information Collected Automatically
Information about your computer hardware and software may automatically be collected by 2Book when you use the Service. This information may include:
- IP address
- Browser type
- Type of operating system
- Device type
- Unique device identifier
- Technical unique identifier
- Internet service provider
- Access times and dates
- Geographic location
- Referring website addresses
- Actions taken on the Service, including click-stream
- Other technical information such as protocol status and substatus, bytes sent and received, and server information
This information is used by us for our business purposes, including without limitation for the operation and improvement of the Service, for technical troubleshooting, to maintain quality of the Service and to provide general statistics regarding use of the Service.
Cookies and Other Information Collection Tools
What are cookies? A cookie is a small file containing a string of characters that is sent to your computer when you visit a website or use an online service. When you visit the website or use the service again, the cookie allows that website or online service to recognize your browser or device. Cookies may store unique identifiers, user preferences and other information.
Duration of Cookies. We may use “session cookies” or “persistent cookies.” Session cookies are temporary and expire once you close your browser or once your session ends. Persistent cookies remain on your device for much longer or until you or your browser erase them. Persistent cookies have varying durations that are dependent on their expiration date.
What types of cookies do we use? 2Book uses:
- Necessary Cookies. These cookies are necessary for you to browse the Service and use its features, such as accessing secure areas of the Service. Without these cookies, certain aspects of the Service may not be available to you.
- Preferences Cookies. These cookies collect information about how you have used the Service in the past and allow the Service to remember the choices you have made. These cookies allow us to improve how the Service works for you and tailor the Service to your preferences.
- Analytics Cookies. These cookies collect information about how you use the Service, such as which pages you most often visit on the Service, the time you spend on the Service, which links you click on, and any issues encountered. These cookies help us understand how visitors interact with the Service. All information collected is aggregated and do not identify you.
- Marketing Cookies. These cookies track your online activity to help deliver advertisements that are relevant to you and your interests and measure the effectiveness of the advertising campaigns. They also limit how many times you see a certain advertisement. We may share the information collected through these cookies with others, such as advertisers.
Why do we use them? Cookies help us improve the Service by providing us with information about which parts of the Service are most popular, what actions are taken by users and what content is viewed, enabling us to analyze technical and navigational information about the Service, and helping us to detect and prevent fraud. We also use cookies and other data collection tools (such as web beacons, pixels and embedded scripts) to help improve your experience with the Service. For example, we use Google Analytics to help analyze how users use the Service. These tools use cookies to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Service (including IP address) is transmitted to our data collection tool service providers. This information is then used by us to evaluate visitors’ use of the Service and to compile statistical reports on website activity for 2Book. If you would like to opt-out from the use of your information by Google Analytics, you may use Google Analytics opt-out browser add-on designed for this purpose.
How do I control cookies? Web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to manage and delete cookies, visit www.allaboutcookies.org. Some web browsers provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the Service.
Web Beacons and Pixels
A pixel is an HTML code snippet embedded in a website or email that collects information about user behaviors and interactions with the website or email.
We may utilize pixels both on certain aspects of the Service and in HTML-formatted email messages to you. Pixels may be used for the purpose of, among other things, measuring the success of our marketing campaigns, compiling statistics about Service usage and tracking the activities of users of the Service and email recipients. For instance, we may use pixels on the Service to enable us to create targeted advertisements and measure the effectiveness of our advertisements. For additional information on interest-based advertising, please see the Interest-Based Advertising section below.
Interest Based Advertising
We may collect information about your online activities on our Service to provide you with advertising about products and services tailored to your individual interests. You may see certain ads on other websites because we work with advertising partners (including advertising networks) to engage in remarketing and retargeting activities. Our advertising partners allow us to target our messaging to users through demographic, interest-based and contextual means. These partners may track your online activities over time and across websites, including our Service, by collecting information through automated means, including through the use of third-party cookies and web beacons. The information our advertising partners may collect includes data about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Service and on third-party websites that participate in the ad networks.
Provided that a digital advertising services company participates in industry-developed programs designed to provide consumers choices about whether to receive targeted advertising, you may opt out of ad network interest-based advertising generally through the Network Advertising Initiative website or by visiting http://www.aboutads.info/choices/ (web-based advertising) or http://www.aboutads.info/appchoices (for mobile advertising). To learn more, please visit the websites operated by the Network Advertising Initiative and Digital Advertising Alliance at www.networkadvertising.org/choices. If we use such digital advertising service providers in our marketing efforts, opting-out using those tools does not mean that you will stop receiving ads from us. It means that you still stop receiving ads from us that have been targeted to you based on your visits and browsing activity across websites over time.
How Information is Used
We may use the information we collect for any of the following purposes:
- to provide the Service to you and to improve the Service;
- to enable you to purchase and book appointments;
- to provide, operate, improve, and personalize the products and services we offer, and to give each user a more consistent and personalized experience when interacting with us;
- to register your account;
- to determine trends in consumption of our products and determine where our products may be in demand;
- to provide you with information about products and services that we may provide that we think may be of interest to you;
- to help deliver advertisements that are relevant to you and your interests and measure the effectiveness of our advertising campaigns;
- to provide you with updates about our products and services and with transactional information;
- for customer service and/or support, security (including for authentication purposes), to detect fraud or illegal activities, and for archival and backup purposes in connection with the provision of the Service;
- for analytics purposes;
- to fulfill your requests, such as those related to ordering and payment;
- to communicate with you;
- to enforce our Privacy Policy or other applicable policies;
- to comply with applicable laws or respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process;
- to enforce our rights, protect our property or protect the rights, property or safety of others;
- as needed to support external auditing, compliance and corporate governance functions.
Sharing of Information
- With Third Party Service Providers Performing Services on Our Behalf. We may share your personal information with our service providers to perform the functions for which we engage them. For example, we may use third parties to host the Service or assist us in providing functionality on the Service, provide analytics on the Service, provide marketing and advertising services for us, to send out emails on our behalf or process payments.
- With Our Affiliates and Subsidiaries. We may share your information with our family of brands and corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures or companies under common control) for our internal business purposes. However, if we do so, their use and disclosure of your personal information will be subject to this Privacy Policy.
- For Legal Purposes. We also may share information that we collect from users as needed to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose personal information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share personal information as required to pursue available remedies or limit damages we may sustain.
- Changes of Control. We reserve the right to transfer or assign the information that we have collected from users in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
2Book does not share your personal information with third parties for those third parties’ direct marketing purposes.
Your Rights and Choices
By providing your phone number and clicking submit online, you agree to our Privacy Policy and authorize us to make or initiate sales calls, text messages and prerecorded voicemails to that phone number using an automated system. Your agreement is not a condition of purchasing any products, goods or services and you may elect to do business with us over the phone. Message & data rates may apply.
You may opt out of receiving promotional e-mails and text messages from us by following the unsubscribe instructions provided in any such messages. Please note that if you opt out of receiving promotional messages from us, this does not impact other transactional and administrative messages which you will continue to receive (such as emails relating to billing and payment information or changes to this Privacy Policy). If you have registered for an account with us, you may delete the account at any time by contacting us at legal@togetherwork.com.
If you have an account with us, you may access or modify some of your information and/or modify your preferences through your account or by contacting us at legal@togetherwork.com.
Links to External Websites / Online Services
Our Service may contain links to third-party websites and/or online services. Any access to and use of such third-party websites and/or online services is not governed by this Privacy Policy, but is instead governed by the privacy policies of those third parties, and we are not responsible for the information practices of such third-party websites and/or online services.
Some aspects of the Service may allow you to interface with social media, such as Facebook or Google Plus. We will attempt to identify these aspects of the Service to you, for example, by identifying them with the applicable third-party logos or trade names. By using these interfaces, you will allow us to access information about you from those other online services, including information and other content that you submit to those online services. If you interface with the Service through your social media account, we may contact you or enable you to share your experience and content via your social media account, which information may be publicly viewed by other users of those services. For a description on how such social media services and other third-party platforms, plug-ins, integrations, and applications handle your information, please refer to their respective privacy policies and terms of use, which may permit you to modify your privacy settings with that service or platform.
Security
2Book uses reasonable security measures designed to prevent unauthorized intrusion to the Service and the alteration, acquisition or misuse of personal information. However, the security of information transmitted through the Internet can never be guaranteed. We are not responsible for any interception or interruption of any communications through the Internet or for changes to or losses of data. Users of the Service are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of any of our Service. In order to protect us, you and your data, we may suspend your use of the Service, without notice if any breach of security is suspected. Access to and use of password protected and/or secure areas of the Service are restricted to authorized users only. Unauthorized access to such areas is prohibited.
Do Not Track
Our Service does not currently take any action when it receives a Do Not Track request. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.
Children
We do not knowingly collect or maintain personal information from any person under the age of eighteen. No parts of our Service are directed to or designed to attract anyone under the age of eighteen.
Contact Information; Questions and Changes in Information
If you have any questions regarding this Privacy Policy or to request changes to, or deletion of, your personal information where we are the controller of such information, please contact us at legal@togetherwork.com. Such changes, or deletion, shall promptly be made.
Notification of Changes
Any changes to our Privacy Policy will be posted to this page so users are always aware of the information we collect and how we use it. Accordingly, please refer back to this Privacy Policy frequently as it may change.
Contact Us
2Book, Inc.
By Mail: 2 Ravina Drive, Suite 500, Atlanta, GA 30346
By Phone: 843-508-5858
By Email: privacy@2book.com
Terms of Service for www.MassageBook.com
WEBSITE TERMS OF USE
Updated December 18, 2024
FOR 2Book, Inc. and its affiliates and subsidiaries, the MassageBook platform, and www.massagebook.com (referred to as “2Book,” “we,” “us,” or “our” as context may require).
THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.
THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
BY USING THIS WEBSITE, CREATING AN ACCOUNT WITH MASSAGEBOOK, OR CREATING A MASSAGEBOOK WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS.
YOU MAY NOT USE THIS WEBSITE, CREATE A MASSAGEBOOK ACCOUNT, OR CREATE A MASSAGEBOOK WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) THE LEGAL AGE TO FORM A BINDING CONTRACT WITH 2BOOK, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE.
These Website Terms of Use (“Website Terms”) apply to your visit and use of the MassageBook website at www.massagebook.com (the “Website”). These Website Terms are subject to change by us without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Website, and you should review these Website Terms before purchasing any products or services that are available through the Website. Your continued use of the Website after a posted change in these Website Terms will constitute your acceptance of and agreement to such changes. You should also carefully review our Privacy Policy for information regarding our privacy practices on the Website.
1. Limitation of Liability
INSOFAR AS ALLOWED UNDER MANDATORY APPLICABLE LAW, OUR AGGREGATE LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE LESSER OF $100 OR THE ACTUAL AMOUNT PAID BY YOU FOR PRODUCTS OR SERVICES ORDERED USING OUR WEBSITE. YOU AGREE THAT WILL WE NOT BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE, PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR SERVICES, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT, AND WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH LOSSES.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
2. Privacy. We respect your privacy and are committed to protecting it. Our Privacy Policy describes our processing of personal data, the rights you may have with regard to your personal data, and how to exercise those rights. Please note that our Website incorporates third-party technologies for tracking, including website analytics, chat-based customer support, and behavioral advertising. Some of the data you provide to us as you use our Website may be shared with the providers of these technologies. These technologies may involve the recording of conversations and other interactions you have with our Website. The data we share with these providers may include these recordings. By using our Website, you consent to this data sharing.
3. Governing Law and Jurisdiction. All matters arising out of or relating to these Website Terms are governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Delaware.
4. Dispute Resolution and Binding Arbitration.
UNLESS YOU OPT OUT BY FOLLOWING THE PROCEDURE BELOW, YOU AND WE AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE WEBSITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
The following processes shall govern the arbitration process:
- Before commencing an arbitration relating to the Website, you agree to inform us of the nature of the claim and the relief you seek by sending an email to legal@togetherwork.com so stating.
- Within seven (7) business days, we will contact you and thereafter you and we will attempt to resolve the claim or issue in a satisfactory way.
- If, following these attempts at exploring a resolution, you intend to proceed with an arbitration, you and we will seek to reach an agreement on the selection of an arbitrator to hear and decide the dispute and how it will be heard, including whether to submit the dispute to the arbitrator only in written form or by proceedings conducted via video or in-person.
- In the event that you and we cannot agree on an arbitrator, the process set forth in the Delaware Uniform Arbitration Act for the appointment of a single arbitrator (10 Del. C. 1953, § 5704) will be followed. That process allows for a court to select an arbitrator. The arbitration will then proceed and be under the jurisdiction of the arbitrator so selected.
- You may opt out of this arbitration agreement through the following process. To opt out, you must notify us in writing no later than thirty (30) days after first becoming subject to this arbitration agreement, which is your first use of this Website. Your notice must include your name and mailing address, your username and the email address you used to set up your account (if you have one), and an unequivocal statement that you want to opt out of this arbitration agreement. Send your notice to: legal@togetherwork.com. In the event of a dispute between you and us, to invoke your opt-out right, you must retain a copy of your opt-out notice.
The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the terms of this arbitration provision or these Website Terms are void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.
The parties will share in the cost of the arbitration fees. Each party will be responsible for its own attorneys’ fees.
If you have informed us of the nature of the claim and the relief you seek by email to legal@togetherwork.com, and we are unable to resolve the claim or issue in a satisfactory way, you may elect to pursue your claim in small claims court rather than arbitration if you provide us with written notice of your intention to do so no later than sixty (60) days from the date on which we receive your email informing us of the nature of the claim and the relief sought.
Any arbitration or small claims court proceeding will be limited solely to your individual dispute or controversy.
If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.
5. Assignment. You will not assign any of your rights or delegate any of your obligations under these Website Terms without our prior written consent. Any purported assignment or delegation in violation of this provision is null and void. No assignment or delegation relieves you of any of your obligations under these Website Terms. These Website Terms may be assigned by us without restriction.
6. No Waivers. The failure or delay by us to enforce any right or provision of these Website Terms will not constitute a waiver of future enforcement of that right or provision, nor will any single or partial exercise of any right or provision prevent further exercise of any right or provision or the exercise of any other right or provision under these Website Terms. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of us.
7. No Third-Party Beneficiaries. These Website Terms do not and are not intended to confer any rights or remedies upon any person other than you.
8. Notices.
- Notices to you: We may provide notices hereunder to you by: (i) email; (ii) regular mail; or (iii) posting them on the Website. You shall be responsible for ensuring that you have provided us with your current email and mailing addresses.
- Notices to us: Notices regarding the enforcement of your rights under ‘Dispute Resolution and Binding Arbitration’ should be directed to legal@togetherwork.com. All other feedback, comments, requests for technical support, and other communications relating to the Website should be directed to support@massagebook.com.
9. Severability. If any provision of these Website Terms is held to be invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Website Terms and will not affect the validity or enforceability of the remaining provisions of these Website Terms.
10. Entire Agreement. Our order confirmation, the written agreement relating to any product or service you obtain on or through this Website, our Website Terms of Use, our User Terms of Service, our Provider Terms of Service, our Privacy Policy and any other terms posted to our Website will be deemed the final and integrated agreement between you and us on the matters contained in these Website Terms.
Contact Us
2Book, Inc.
By Mail: 2 Ravina Drive, Suite 500, Atlanta, GA 30346
By Phone: 843-508-5858
By Email: support@massagebook.com