Massage Appointment Schedule Software and Reminders

Reduce no shows with email confirmations and text and email reminders. Clients aren’t perfect. Even the best of us have times when we just forget about appointments. MassageBook has a list of features designed to politely yet effectively make sure your clients won’t stand you up.

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Optional

Email confirmation on booking

No matter if you make the appointment or they do, they’ll get an email with the details of their appointment along with a button that will automatically place the appointment on their computer or phone calendar.

* Note: This feature may be selectively turned on or off.

Email reminders just in case

The day before a clients’ appointment they’ll get a polite email reminding them of their pending appointment along with the details and the address and contact information of your business.

Owner and staff notification

Care to know when something on your schedule has changed? MassageBook sends notification emails to those people affected by the schedule change – as well as the business owner in the case of a multi-staff practice. Prefer not to see these emails? Just turn them off.

Helping enforce your cancellation policy

If a client should miss their appointment time or cancel within the boundaries of your cancellation policy, you may mark them as a “No Show” or as “Cancelled”. In addition to tracking client history, you may determine whether to charge the client a cancellation/no-show fee or not.

See email notifications sent to clients

How do you know emails are being sent to your clients? Simple – just cruise over to the email control center and see exactly which email went to which client and when. Here you’ll also be able to turn certain emails on and off. Even control freaks can breathe deeply knowing there won’t be any mysteries.

Premium

SMS Text Appointment Reminders

Client no-shows cost you money and disrupt your schedule. And how about those awkward follow up conversations with the client? Not fun. MassageBook SMS text reminders are sent to your clients automatically in advance of their appointments. Both you and your clients will love the result!

Massage appointment reminders FAQ

What types of appointment reminders can MassageBook send?

MassageBook can send appointment reminders, booking confirmations, appointment changes and cancellation alerts, waitlist notifications, missed appointment alerts, intake form requests, review requests, and receipts.

How far in advance do clients receive their automated reminders?

By default, MassageBook sends text reminders two hours before an appointment and email reminders 24 hours before, but you can customize these settings. Our tools allow you to automatically send reminders anytime between one and 73 hours before an appointment.

Can I customize the wording in my massage appointment reminders?

Yes, you can modify the email template to add custom text to the bottom of appointment reminder, booking confirmation, and appointment change emails. Custom text cannot be added to text message reminders.

Can individual clients opt out of receiving text or email reminders?

If a client doesn’t wish to receive messages from your massage practice, you can deactivate text and email reminders on a per-client basis.

Are massage appointment reminders included in all MassageBook plans?

No, appointment reminders are not included in the Transition plan. However, this feature is included in both the Practice and Clinic plans. Explore our pricing page for more information.

Can my massage therapists receive notifications about their own schedule changes?

Yes, MassageBook lets you enable automated appointment reminders for staff members. You can adjust your settings so staff members receive notifications for schedule changes, new appointments, and new reviews. Each staff member must have a valid email address and/or cell phone number added to their account to receive these notifications.

Get Set Up in Minutes and Start Scheduling on MassageBook Today

Get started for free and create your free MassageBook website in minutes. Our team is here to help you transition from another service or from a paper calendar. Select the plan that works for your massage business now and MassageBook will grow with you.